Whether it's for a long vacation to a sunny island or a 30-minute lunch break, you can't and shouldn't monitor your Facebook messages all the time. They want your business to be available for questions all day long.īut you and your team deserve some downtime too. Why? Because it's near impossible to keep up with the sky-high customer's expectations.
And customer service teams are busier than ever because of it. Facebook Messenger is one of the most popular customer communication channels out there.
